Delivery Processing time
The time we need to prepare an order for dispatch varies. See individual items for details.
Estimated delivery times
Canada: 5-10 business days
United States: 5-10 business days
We do our best to meet these dispatch estimates, but we cannot guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns & exchanges
We do not accept returns, exchanges, or cancellations.
Please contact us if you have any problems with your order.
Privacy Policy
The information we need
By shopping on this website you have authorized Etsy to give us as shop owners certain information including your name, postal address, email address, payment information, and details regarding the product you are ordering.
How we use this information
We use this information to provide you with and improve our services, settle possible disputes, comply with legal and tax obligations, and comply with the Etsy Seller Policy and Terms of Use. Once you have given us your permission, we will also use this information to send you marketing messages, including notices of sales and coupons. You may revoke this consent at any time.
Who we share this information with
We share this information with certain third-party members for the express purpose of providing functions and services for our shop (e.g. delivery companies). Your information is given to these companies only to the extent necessary to perform these services.
The length of time we withhold this information
We keep your information for 4 years.
Your rights regarding this information
You have every right to access the personal information we hold about you. You also have the right to change, restrict our usage of, or delete your personal information. Excepting in legal circumstances where we are required to store shop data, we will generally delete your personal information upon request.
If you have any questions or concerns regarding this privacy policy, do not hesitate to contact us.
Aval House 